Highly motivated Cloud/DevOps Engineer with strong problem-solving skills, experienced in Python, Linux, and cloud technologies.
• Python, JavaScript, HTML/CSS, SQL
• Git, CI/CD, GitHub Actions
• Linux, AWS, Docker, Terraform
Operations Support Systems Jr. Engineer – Altice DO (06/2020 – 04/2022)
• Reduced network issue detection time by 30% through monitoring improvements.
• Verified and maintained departmental platforms and applications.
• Delivered technical support and guidance to internal clients, ensuring operational continuity.
• Acted as liaison between external vendors and the organization.
• Created and managed tickets to resolve technical issues efficiently.
• Coordinated and executed integrations of new platforms within the Network Operations Center.
• Supported network improvement projects and system updates.
Technical Support Supervisor – Saint George School (02/2019 – 06/2020)
• Maintained the institution’s IT infrastructure, including servers, cabling, Wi-Fi, UTM, and PBX systems.
• Upgraded distribution frames (MDF/IDF) with structured cabling, power systems, routers, and switches.
• Implemented Zabbix monitoring, reducing troubleshooting time significantly.
• Managed Windows Active Directory, including user provisioning and security measures.
• Supervised and trained the technical support team.
The Cloud Resume - AWS
Hands-on project to practice real-world job skills by building and deploying a full-stack web application, using DevOps practices.
• Postgraduate Certificate, Cyber Security – Loyalist College (2022 - 2023) | Canada
• Associate of Science, Computer Science – Tompkins Cortland Community College (2015 - 2016) | United States
• Bachelor's Degree, Telecommunications Engineering – Pontificia Universidad Católica Madre y Maestra (2013 - 2019) | Dominican Republic